配送與退貨 SHIPPING & RETURNS

配送 SHIPPING POLICY

在 LIVIN HK，我們提供多種本地及國際運送服務，讓您的訂單能夠快速、安全地送達。運費將根據所選服務和目的地計算

香港本地運送
- 本地 SF 順豐速運：港幣 $30
- 請注意，配送至住宅地址的運費可能會有所變動，視具體情況而定。

國際運送：國際訂單的運費將根據目的地和所選服務而有所不同。對於城外地區或偏遠地區的配送，可能會收取較高的費用。所有國際運送的關稅及稅費由顧客自行承擔。

運費將於結帳時根據訂單重量及目的地自動計算。我們會妥善包裝每一個訂單，確保您的商品安全送達。

如您對訂單或運送有任何疑問，請隨時聯繫我們。

At Livin HK, we provide a range of reliable shipping options both locally and internationally. Shipping fees are calculated based on the service selected and the destination.

Local Delivery (Door-to-Door Service): For deliveries within Hong Kong, we offer the following services:
- Local Courier Service: HKD $30
- SF Express: HKD $30
- Please note that shipping to residential addresses may incur additional charges.

International Shipping: Shipping rates for international orders vary depending on the destination and service chosen. Higher fees may apply for deliveries outside urban areas or remote locations. Customers are responsible for any taxes, duties, or additional charges that may apply to international shipments.

Shipping costs are automatically calculated at checkout based on your order’s weight and destination. We take great care in packaging all orders to ensure safe delivery.

If you have any questions about your order or shipping, please do not hesitate to contact us. We are here to assist you.

退款及換貨政策 RETURN & EXCHANGE POLICY

LIVINHK 無法因個人原因提供退貨或換貨服務。但若您收到有瑕疵的商品，請隨時與客戶服務聯繫，LIVINHK 將竭誠為您提供協助。

Apologies, as our incense sticks are delicate in nature, we are unable to provide refunds or exchanges for change of mind. However, please don't hesitate to contact us if you receive a faulty item.

運輸遺失與盜竊政策 LOST & STOLEN POLICY

Livin HK 對於包裹一旦從我們的設施發貨後的遺失或盜竊不承擔責任。如果您懷疑您的包裹已遺失或被盜，請直接與客户服務及運送承運商聯繫。

Livin HK is not liable for any lost or stolen packages once they have been dispatched from our facility. If you suspect that your package has been lost or stolen, please reach out to us and the shipping carrier directly.